Here are a few pointers if you encounter an error. if this page does not cover your problem, we are here to help and send us an email.
This page will include a list of upload errors that folks send in to Speechranks administrators:
If you get this error, it means that one of the competitors in your contacts file (.csv) has checked the "I'm not a competitor" in their profile. You will need to contact us to change that competitor's setting, or get in touch with that competitor and ask her/him to change the setting in their profile.
The upload will stop, the error should tell you which competitor is most likely the source of the problem, and if you check what was uploaded, the next result is most likely that competitor.